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Time conditions for IVR, Ring Group and Queue

Markus S.

March 24, 2019 20:40

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Hi all,

 

it would be nice if you can use Time Conditions in IVR, Ring Group and Queue configuration.

For example to forward callers to a mailbox depending on the time or to deregister all dynamic members of a call group depending on the time.

Hope it's understandable what I mean.

 

BR
Markus

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7 comments

• 1
  
  Claudio N April 01, 2019 14:08

  I think it's essential! 

  it is a function available on all PBX I have installed based on asterisk and freepbx.

• 0
  
  amber April 17, 2019 06:10

  Hi Markus,
  
  You can set time condition in Inbound Route, you can set different destination according to different time condition. More information please refer to https://help.yeastar.com/en/s-series/topic/time_condition.html
  

• 0
  
  Markus S. April 24, 2019 21:09

  Hi Amber,

  thanks for your reply. I know that i can use time conditions in inbound routes but it´s not enough. I need the option which is also available for internal calls to groups and IVR´s and so on.

  As example: I have an internal call group for a special team which is available from 8 to 12 for "internal" users. If someone calls this team after 12 the call shoud be answered by an voicemail or the call shoud be forwardet to an other internal number.

  The same for an internal used IVR for an IT department which is available from 7 am to 7 pm. Internal users are able to call the internal number for the IVR and can choose a which team he wants to talk to. Before 7 am or after 19 pm he should reach the voicemail of the IT department. 

  Furthermore it would be great if dynamic groupmembers are automatically loged out from the group after the opening hour. 

• 0
  
  Oscar Colka April 25, 2019 02:03

  Markus, I believe you can setup a SIP peer trunk and specifiy the IP address as 127.0.0.1, then setup proper inbound, outbound routes to 'fix' the time condition works on inbound and outbound routes.  : )

• 0
  
  Pixy Tse May 21, 2019 02:56

  Hi There,

  You may try the way @Oscar refers. It's not direct way, but useful. See the solution here:

  https://support.yeastar.com/hc/en-us/articles/360015595374-Set-Time-Condition-for-IVR-in-S-Series-PBX

• 0
  
  Markus S. May 27, 2019 10:16

  Hi all,

  thanks for the ideas, the solutions seem to be ok.

  My last problem is how to log off the dynamic agents that they are not automatically active the next morning. My attempts to solve this via AMI fail because the status on the button is not updated.

  Some ideas?

• 0
  
  Ron Romano August 03, 2019 21:33

  This is an excellent request.  I hope it becomes a reality