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TG800 Outbound Dial Pattern 603 Declined

David Rocky

March 11, 2019 17:59

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I have connected 3CX and the TG400 using the following guide:

https://support.yeastar.com/hc/en-us/articles/115011733948-How-to-Connect-Yeastar-TG-VoIP-Gateway-to-3CX

However we have two users who need to use a specific card for their incoming and outgoing calls. For incoming calls to the GSM I have achieved this by creating  additional mobile to IP routes with different hotlines and creating respective DIDs in 3CX. 

The issue arises when I want to do the same for outbound calls.

I have done this by prepending a digit (9) in 3CX's outbound routes

And then creating an additional IP to mobile route in the TG400, with an outbound dial pattern of 9. and stripping 1 digit:

However this approach does not work and when I did a wireshark capture I got 603 Declined Capture from the TG400. Is there a way to achieve routing for outbound calls.

Thanks in advance

 

 

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7 comments

• 0
  
  Larry Neblett March 12, 2019 01:14

  i have no experience with it, but you might try:

  https://support.yeastar.com/hc/en-us/community/posts/360027647974-Yeastar-S-Series-TA1610-Outgoing-Call-Problem

   

  As perhaps the method is the same or similar

• 0
  
  Riddhe M March 12, 2019 01:50

  You might try to refer this article: https://support.yeastar.com/hc/en-us/articles/115015632227-Unable-to-Call-from-3CX-v15-to-Yeastar-Gateways

   

• 0
  
  Graham Aker March 12, 2019 03:05

  You could try to test the SIM card on mobile to attest if the call could be made to mobile normally.

• 0
  
  David Rocky March 12, 2019 06:50

  Hi @Graham Aker, the sim card works when I follow the guide. When I specify the Outbound Dial Pattern thats when I get the error. The gateway works when I use the GSM group but using the Outbound Dial Pattern to route calls from specific extensions to a sim card, that's when I get the error.

• 0
  
  Riddhe M March 13, 2019 01:57

  Check the DID number field, TG would exam from DID number filed first. You need to put the 9. in the DID number filed.

• 0
  
  Larry Neblett March 13, 2019 10:31

  Or alternatively, 

  1. The rule in 3CX is using the 9 to direct to the desired trunk (TG).,

  2. Once directed to the trunk, the 9 is no longer needed, so have 3CX strip 1, so the nine is not sent to the TG.

  3. Eliminate the "9." outbbound pattern in the TG. 

  4. In the CID field in the TG, use the CID that you have set for the extension in 3CX or the extension number. This is the filter that likely used to satisfy the TG routing so that it will route the call from the desired extension(s) to the desired outbound trunk/GSM card. You may need to do a packet capture of the SIP messaging being sent from 3CX to the TG in order to know what is being sent as the CID and in which SIP header. 

• 0
  
  David Rocky March 22, 2019 05:54

  Hi Everyone,

  Sorry for the silence, I had travelled. 

  Thanks for your assistance. I solved this by creating a Sip Account on the yeastar and then creating a Sip Trunk with registration on 3CX. On the SIP outbound parameters for 3CX I set it up as below:

  '

  I then used the value in the from user part field as the Inbound caller pattern in the ip to mobile route:

  

   

   

  This allows me to route to any GSM or GSM group

   

  Thanks for the ideas everyone