Recently our client has experienced an issue where a caller would hear nothing, no ring back tone, when calling their mainline. When calling it would be quiet until the receptionist answered the call.
They use a MyPBX-Standard V4 and the phone used is a T28P.
A snippet of the logs when dialling in:
[2019-02-11 16:26:29] WARNING[5486] app_findformobile.c: find mobile is null |
[2019-02-11 16:26:29] WARNING[5486] app_findformobile.c: !!!!!!!!check mobile exten for:093795557 result: |
[2019-02-11 16:26:29] WARNING[5486] app_cktstdcall.c: check chantype for SIP/trunk-sps-2Talk-000001c1 |
[2019-02-11 16:26:29] NOTICE[5486] app_gotobytimecondition.c: fmt chan->name:SIP/trunk-sps-2Talk-000001c1 to trunk-sps-2Talk |
[2019-02-11 16:26:29] NOTICE[5486] app_gotobytimecondition.c: channel cid_num:093795557 channel did:093762186 |
[2019-02-11 16:26:29] NOTICE[5486] app_gotobytimecondition.c: =============== mytrunkname:(null) =============== |
[2019-02-11 16:26:29] NOTICE[5486] channel.c: Dropping incompatible voice frame on SIP/trunk-sps-2Talk-000001c1 of format ulaw since our native format has changed to 0x8 (alaw) |
I'm not sure if any of that is relevant, but currently I'm stuck on finding a solution for this issue.
Please don't hesitate to ask for more info if you need it.
Thank you in advance