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Can't access tg800 web interface

Hello guys!

 

I have can't seem to connect to the tg800 web interface.

The sms gateway is 192.168.16.8

my pbx is 192.168.16.3

When I ping the sms gateway it says request time out, but when I ping the pbx its ok. I dont know what the problem is. 

 

Solutions I tried:

1. Change IP address of my computer, I tried to use different IP Addresses under 192.168.16.X

2. Changed the computer where I am trying to access the web interface.

3. Changed the LAN cable connected to the SMS Gateway.

 

What I am planning to do:

1. Hard reset the TG800

 

What I want to know:

1. Is there any way to fix this?

2. If ever I will reset the tg800 what is the default ip address and the username and password of the interface?

3. Is there any way that I can get the configuration of the existing without opening the web interface?

 

****I don't think that the IP Address of the sms gateway changed, since 192.168.16.8 is the one configured in the pbx that I am using. The call is still working and also the routing of calls.

 

I am using panasoic pbx

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