Microsoft Teams Integration
Hikvision Intercom Integration
ISDN Switch-off Migration
All materials to evaluate Yeastar as a PBX vendor on products, solutions, partner program, support, learning resources, etc.
Some times i reach a fax on my number. I have a button on my phone with my fax extension (-19). How could i send an fax call to the extension to receive fax-to-email?
Date
Votes
4 comments
-
Larry Neblett Sorry, but not sure I understand the desire.
It sounds like that there are occasions when a call comes into your extension and instead of being a voice call, it is a fax call. Being a fax call, you are now inquiring as to how you might be able to transfer the call to a fax extension on the system.
Assuming you know the extension number of the fax, you can simply blind transfer the call to the fax extension. The success of the fax will be somewhat time dependent as when you answered the call initially, the fax machine at the other end sensed the off-hook condition and will start send as will as waiting to receive the training signal from what it thinks should be a fax machine and not you.
When you answered, the call will have been established as a voice call and there will be no re-INVITE to t.38. I do not believe the transfer to the fax extension will cause the INVITE either as the call is already fully established. Whether or not the fax will be successful is an unknown, but the odds of being a success are somewhat hampered by the fact that the call did not initially reach the fax but had to go thru you.
If you want to improve the odds, note the CID of the incoming call and then see if you can contact the sender and advise them of the correct way to send a fax to your site. Otherwise, you will become a fax-defacto operator which can be quite frustrating especially for junk faxes and/or ones that fail,
-
Ulrich C. Thiess Many thanks for the answer. Please excuse my bad english, I'm trying translate.google.com.
Fax is the extension -19, which should be accepted by the PBX. Extern is diverted to extension -19 and worked with Fax-To-Email. Internally, the extension rings.
How can I set an internal call to extension -19 on Fax-To-Email? -
Jason Lord Have you seen this article?
It goes through step by step on how to setup fax to email.
https://support.yeastar.com/hc/en-us/articles/227039028-How-to-Send-Fax-to-Email
Step 3 goes through configuring inbound route
-
Ulrich C. Thiess Yes, but it only describes the route from the outside, not the route internally.
Please sign in to leave a comment.