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Reception Software or extension monitoring software

Joel DVCOM

October 24, 2018 06:47

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It would be a great  if a App is there for S-series to monitor extension,transfer,hangup,etc.

Previously there was one App with Yeastar called "ephone" 

 

Awaya and some other vendor have these feature.

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5 comments

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  Roel Koster October 25, 2018 08:31

  you can use FOP2 panel, but you have to setup a server for this, see anaother post in this forum

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  James Sumner November 12, 2018 23:30

  You can use our product TricomVoIP to do all this and more. Extension monitor (multiple) - History - Easy Transfer - Conference - Hold - Contacts Integration - Click to Dial etc.

  Have a look at our overview. https://www.tricom.nz/tricomvoip

  I'm quite happy to answer any questions or help setup although its pretty straight forward, my email is james@tricom.co.nz

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  Roel Koster November 13, 2018 07:12

  is Tricomvoip also usable for more than 100+ extensions? is it avialalbale in Dutch language? and does it show also queues and trunk activity?

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  James Sumner November 13, 2018 20:32

  Yes TricomVoIP supports more than 100+ extensions there is a CTI Server option - currently doesn't show queue activity but am happy to develop this as an option.

  Currently working on the PBX monitor module of TricomVoIP were a user can monitor their trunks. Works perfectly for call control and status monitoring - There is a fully functionally 30 day trial available for download from our website: https://www.tricom.nz/tricomvoip

  Am happy to answer any questions and develop a solution for you.

   

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  Ina Tang November 16, 2018 03:45

  Hi Joel,

  Thanks for you feedback.! 

  Yeastar has an application called Linkus and it supports platforms Windows, Mac, iOS, Android.

  So far Linkus supports only softphone mode, which allows to make calls directly through PC, without the need of IP Phone. It also support Instant Messages etc.

  Please read more from here: https://www.yeastar.com/unified-communications/linkus-softphone/

  However, I completely understand what you asked is the CTI mode which is how the calls on IP Phone can be controlled.  We have this feature request in our plan.Although I don't see it can be released in recenly 2 months, but we will make it come out as soon as possible.

  Before Linkus can support, you also will have other solution like other CTI available to choose. Please check from here:  https://www.yeastar.com/crm-and-cti-integration/