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Extension not busy on busy always let ring

Hi, i have a little problem.

example:

extension 8122 have a call in course attended.

extension 8xxx or pstn make a new call to 8122.

8122 show in display the new call instead send a busy tone and reject the new call.

 

users of the new call always ear a ringing tone and think 8122 dont want answer the new call.

 

i dont know how to solve this problem, and if its a busy tone problem or another configuration in the genera settings.

all the phone are Yealink T21, T40G, W52 and W56.

 

i will thanks a lot your help.

 

Christian.

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