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UNREACHABLE TRUNK STATUS

Maximo Agang

September 25, 2018 05:01

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Good day

i just want to ask about our yeastar U100 MYPBX, the problem is that we had 3 branches but the one is unreachable status to our PBX and the rest are okay.what is the possible problem of this error?

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7 comments

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  Oscar Colka September 25, 2018 05:10

  Can you get ping response from the unreachable PBX? Have you open SIP ports on that unreachable PBX?

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  Maximo Agang September 25, 2018 05:18

  we cannot ping and it appears request timed out

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  Oscar Colka September 25, 2018 09:23

  Is there any kind of Firewall before the unreachable PBX? If so, I would suggest you to check the firewall settings and allow other site to access the PBX.

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  Larry Neblett September 25, 2018 12:44

  How was it connected, VPN between sites, open Internet? Is the PBX behind a router? Are all sites using static public IPs. If not could one of them have changed?

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  Maximo Agang September 26, 2018 02:32

  there's a firewall in the router should we disabled this?the trunk status of our PBX is okay and we can call them but the status trunk of their PBX is unreachable thats why they can't call us.

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  Larry Neblett September 26, 2018 02:36

  Sorry, but you did not answer questions. Perhaps the IP is blacklisted?

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  Maximo Agang September 26, 2018 05:09

  no its not blacklisted