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Manage call recording S20 Ver 30.8.0.14

Benni

September 06, 2018 05:34

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Hi

I have two questions about the Call Recording
1. I have a customer who wants to record only calls he wants. This means canceling the automatic recording, and enable recording by code * 1

2. There are recorded conversations to a memory card.

The recordings appear on CDR & Recording. You can listen and download the recordings to your computer only when you login with  main password
נוא When the client enters with a user password (with all permissions), the recordings appear but the recording can not be heard, nor can the recording be downloaded to the computer.

BR Benni

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4 comments

• 0
  
  Oscar Colka September 07, 2018 07:13

  I found there are two entry to the CDR and recording.

  One is Me -> CDR One touch recording   - this seems like for personal CDR and one touch recording files only;

  The other one is CDR and Recording - This looks like same as that of administrator. 

  

  Which entry you use and couldn't listen and download the recording?

• 0
  
  Benni September 07, 2018 07:34

  Thanks Oscar

  I will check it on next week, I did not notice that there are two screens and one of them is one touch recording

  BR Benni

• 0
  
  Econnet Tech Support November 22, 2018 11:37

  Still problems....Recorded a file, but there is no trace on CDR & One touch

  Version is
  30.10.0.17

  Here attached a trace & what I can see from web interface

   

• 0
  
  Oscar Colka November 22, 2018 13:35

  couldn't see the attachedment, could you try upload again?