0

Ability to create a single Time Condition that spans into next day?

Daryl James

August 10, 2018 06:56

None

Follow

Example:

The business needs a different closed message for just one night of the week (Thursday night until Fri morning).

Specifically they want the Time Condition as follows:

 Thursday:  18:00-23:59

Friday:        00:00-08:30

Currently there appears to be no way to create a single TimeCondition, it appears you must create 2 separate Time Conditions for this. If you have a different message every night of the week, this becomes very cumbersome and difficult, particularly if you want to use the feature codes to force a condition, since there will be many different codes which can be too confusing for an operator.

 Can someone please help?

 

• Facebook
• Twitter
• LinkedIn

2 comments

• 0
  
  Larry Neblett August 11, 2018 13:21

  Unfortunately, how time is defined is a constant in that days, hours, minutes, etc. are used. As each day is comprised of 24 hours and each ends at midnight before becoming the "next day", I am not aware of a method to span across more than one day for a single period with specific hours  and a different message for your need without knowing more about what happens on the other days.

  In your case, it is an exception that you are trying to accommodate by carving out a time where the message needs to be different. You can possibly accommodate the Monday, Tuesday and Wednesday periods by using a simple in-office hours of 08:30-18:00, but it is unknown what is currently being done for Saturday, Sunday and holidays so that a complete picture can be had of what is currently set so that any suggestions won't interfere.

• 0
  
  Daryl James August 14, 2018 01:25

  Thanks Larry. This customer needs as standard 3 different closed messages every week. One message Mon-Wed night, a different message on Thursday night until Fri morning when open, and a different message on the weekends.  We can create multiple time conditions to achieve the objective, but if the customer wants to manually close early they will need to select from a number of override codes (depending on the day of the week)- which is way more complex than we would like. But we have been able to simplify the logic somewhat by using two separate trunks- the first has just 2 time conditions (which the customer can easily select) and it forwards to a dummy extension which calls another trunk which has the rest of the time conditions. 

  Rather inelegant coding, but does achieve the objective. It would have been much simpler if the system could allow specific hours on an extension forward rules- then it is easier to setup.