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Linkus external call voice only after pressing and cancel Hold or Transfer button!

videoinspector

May 22, 2018 20:04

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I encountered such a problem. With an external call using a Linkus there is no voice (sound), but the call goes through.
The problem was solved randomly. After dialing the external number and once the connection has occurred, you need to press and cancel the Hold or Transfer button, then there is a sound (voice).
This problem appeared after the firmware update.
Internal calls work fine.

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3 comments

• 0
  
  Oscar Colka May 23, 2018 07:20

  What kind of trunk you are using for external calls?

  Will you experience the same issue when you using an IP phone to dial external number?

  Is your S PBX behind a NAT/Router?

  If so, try describe your network topology and post your NAT settings on the S PBX.

• 0
  
  videoinspector May 23, 2018 16:17

  voice.telphin.com:5068

  When I using an IP phone to dial external number I have no problem.

  Yes, my S PBX behind a NAT.

   

  

  Router port forwarding

  

• 0
  
  Oscar Colka May 24, 2018 05:12

  Try capture pcap logs for the issue and pose the pcap logs here. Follow below steps to get the pcap logs:

  1. Login web GUI of S PBX and go to Maintanance -> Troubleshooting -> Ethernet Capture Tool;

  2. Press Start;

  3. Make external calls through Linkus to replicate this issue;

  4.  Press stop and then wownload the pcap logs and post here.