Yealink Phone not ringing off Hook

I have a customer I just installed with a S20 and 8 various Yealink Phones. All work fine but I have a question about ringing while on another call. When calls ring in and all phones ring and you can answer with no problems. While you are on that call and the next call comes in the phone you are on will not ring. You can see the call coming ringing in the display if you are looking at it and answer it. You just cant hear it ring off hook. So if your talking and you cant hear another phone ring you can miss the call. Seem like a simple fix how do I make the phone ring while off hook. Thanks

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