Trying to find info on what Call Panel License is/Does can anyone fill me in please
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Larry Neblett I was curious about the "call panel" post, so did some digging. While my looking may have involved different sources and all, here is what I found -
I went to several distributor sites and found the same PN reference on one of them. I reached out to get more info and the distributor originally thought it was for the conference panel. When I replied with screen shots indicating that the conference panel was already a "free" add on from the embedded APP center in the PBX, they then reached out to one of their Yeastar contacts.
The contact responded which ultimately resulted in the PN being incorrect as there is no Yeastar call control panel. The feeling was that the PN was established early on in the Yeastar S PBX product release in anticipation of various add-on modules not yet knowing the strategy of being a paid or free add-on.
While there is no Yeastar call panel, I assumed that, like many, there was hope for an operator panel such as the FOP2 panel for some Asterisk systems. Well, it turns out that there is. The Yeastar contact referred to a product called "Aster Switchboard". It is certified by Yeastar and does indeed interact with the PBX and can control SNOM, Fanvil and Yealink phones. Unfortunately, I did not have one of the aforementioned phone makes connected at the time, so was not able to to test it out.
The company that developed the product is from Italy and you can download and install a free 30 day trial. I did not do much in the way of true testing, only downloaded and installed to see if it did indeed interact. The price may be a little steep, but for those who need something it may be worth looking into and their website indicated the possibility of pricing discounts for some situations.
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ANACOMM SYSTEMS - Andrew Waddle Hello Larry Thanks for the Info. I was also hoping for an operator panel Direct from Yeastar. I purchase all my equipment for TeleDynamics. And I was looking at all the Yeastar equipment and Its Shows it on there site as (coming Soon) and gives no details. That part numbers may be theres. not sure. This is all it shows
YST-S20-CPYeastar S20 Call Panel Licenseby Yeastar Coming Soon!- UPC: YST-S20-CP
- SKU: Yeastar S20 Call Panel License
- TeleDynamics P/N: YST-S20-CP
Thanks for all of your info as Im new to the Yeastar systems and I trying to learn about all its features.
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Larry Neblett Bingo, same one.
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Daryl James +1 wishlist for a simple embedded Yeastar Call Panel app.
Most of our small customers don't need full blown call center management of queues and agents or statistics, but just a simple visual of "how many calls are in the queue?" so they can start helping out when busy.
I took a look at AsterSwitchboard you mentioned, it shows extensions and call management, but couldn't see if it can show any realtime queue calls- does anyone know?
Also have looked at the QueueMetrics app from Loway which has way too many features for just a simple small business with a couple of basic queues.
Can anyone suggest any other tools for monitoring the Yeastar S20 queue?
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