Hi Yeastar Support !
I already found similar issue here: https://support.yeastar.com/hc/en-us/community/posts/115000745107-SIP-Trunk-Issue
In my example, we have S20. Each WAN failure or even manual restart of the main router cause isse that TRUNK is going into "not registered" solution is to restart S20 or re-register TRUNK.
Please advise.
Hello Artur,
Sorry for the issues we bring to you and your customers.
We have released a new firmware which fix this issue, hope we are in time.
https://help.yeastar.com/en/s-series/admin/release_notes/v30.7.0.50.html
There is some bug in release 30.7.0.35. I submitted a ticket on it and was instructed to roll back a version to the .20 version.
What I observed is that the device quits sending a register request to the provider. The trunks then remain unregistered until some action such as a reboot or disable/enable trunk occurs. This returns the trunk to normal, but only for some time. What is interesting is that the PBX does continue to send Options requests (Qualify) and does get a response from the provider in the meantime. It is believed that some form of network congestion or issue is the catalyst, but it will not recover until manual intervention is initiated as noted above.
I rolled back the day before yesterday and so far all seems to be OK. The device has remained registered. I am told that there is a fix coming, but do not know the timing.
Hmmm it's weird because I have few customers with that IPPBX model with same Firmware version (30.7.0.35) and only one of them has that issue ( device production difference ? ) Do you know from where I could download .20 ? I can't find it on Yeastar website.
Try here:
https://www.yeastar.com/download/S_Series/30.6.0.20.bin
And I too have the same experience with it only being one.
Hi Larry.
You were right.
Prv. Firmware and problem has been solved.
I'm curious when Yeastar will rollout fix for latest version.
Once again - Thanks for your help.
I have been dealing with yeastar devices for almost 10 years. The year 2018 is a breakthrough, the number of bugs I have not yet mentioned is the Sxx series. Technical support can be said has never been as good as it should be, the speed of the guns is knocking down even the yellowfish goes faster. Approaching the reported problems is indifferent, in a word, nothing worse can not be thought of. If not the new Chinese year is cebit etc. and nobody cares about anything. The most important for yeastara are new products about those that already exist, no one thinks. Everything they officially finished left with errors and let them worry about what they installed. These devices have a chance on the market, but the approach to the matter and the service cross everything out. In version 30.7.0.35 there are so many mistakes on the head of a hippie, it's so tiring that every servant is attached to the clinics for many hours, but yeastar does not care.
One more thing, my patience is over from today 12 o'clock my time there will be no patch to fix any errors, as there will be no improvement on the site, I'm taking you for social media. Let the world know what you are worth.
The availability of more sophisticated companies for selected persons testifies to a childish approach to the matter. It always seemed to me that this company is ruled by children and this is how it is. How can customers forbid access to older versions of the company as it releases such nonsense. You have 12 o'clock until tomorrow of my time to make all versions of firmware available to all devices for everyone else they will again have to inform media media about what company you are. CEBIT on the way and I will probably come to light up the topic of yeastar.
