Dear All
All the calls the inbound calls to office is going to a particular extension (300) and we needed to forward all the calls to IVR prompt.
I have selected IVR in inbound route (for both business & non business hours ) But it simply don't work and all calls go to the extension (300) as if its hard-coded
Some one Please help.
Did you setup any other inbound routes that routes the incoming calls to extension 300? If so, try remove the trunks from the selected trunsk in that inbound route and check the results again.
Only one inbound route is set and it is pointed to the IVR. the Business hours are not working it seems .please help
What kind of trunk do you use? If you are using SIP trunks, please try remove the SIP trunks, IVR, inbound route, and then re-create the SIP trunk, IVR inbound route with a new name and see if this would help.
If still not luck, I would suggest you to create a ticket and get help from Yeastar Support Team.
Please dial *800 on an extension with time conditions permission to fix this.