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SIP trunk

To see what sip trunk is doing basicaly what is needed is to know wheter or not a user at the extension has a line out

and if possible to reserve line or lines  for an extension  like if you have a sip trunk with 60 numbers and 6 lines its bound to get a busy at the extension that is critical but if you reserve 2 lines for one extension then you are having does critical extensions secured

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