When the call is being transferred from the IVR there is no music on hold for the caller. When a extension puts the caller on hold the MOH is working fine.
Anny help will be more than welcome.
When the call is being transferred from the IVR there is no music on hold for the caller. When a extension puts the caller on hold the MOH is working fine.
Anny help will be more than welcome.
Had support ho fixed it.. Needed to signal in the qeu and not in a ringgroup.
HI, can you have a detailed description of the IVR configuration and how you made the call?
Inbound call goes to IVR, then caller dial extension number or press key to reach the extension.
As I tested, with this case, MOH is working good.
Maybe I don't get your operation scenario yet. :(
Inbound call goes to IVR and then to ringroup and not to a extension. That was wrong. It should go to a que to get MOH working. Dont no what a ringroup ads when you also have the que...
Thanks for thinking ;-)