No MOH if call is transferred from IVR

Luuk Uiterwijk

April 10, 2018 06:14

None

When the call is being transferred from the IVR there is no music on hold for the caller. When a extension puts the caller on hold the MOH is working fine.

Anny help will be more than welcome.

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3 comments

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Luuk Uiterwijk April 10, 2018 11:52

Had support ho fixed it.. Needed to signal in the qeu and not in a ringgroup.

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Ina Tang April 11, 2018 06:13

HI, can you have a detailed description of the IVR configuration and how you made the call?

Inbound call goes to IVR, then caller dial extension number or press key to reach the extension.

As I tested, with this case, MOH is working good.

Maybe I don't get your operation scenario yet. :(

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Luuk Uiterwijk April 11, 2018 10:04

Inbound call goes to IVR and then to ringroup and not to a extension. That was wrong. It should go to a que to get MOH working. Dont no what a ringroup ads when you also have the que...

Thanks for thinking ;-)

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