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How to setup distinctive ringtone for call queues and/or ring groups?

Chris

March 07, 2018 19:01

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Have anybody successfully configured something like this? I know this is not a current feature on the PBX but since this PBX is based on Asterisk I know that the configuration files are very flexible.

I see in the extensions.conf file that the user extensions are already expecting a RINGTONE variable which is set in the Inbound Route. What I'm trying to do is set that variable in the call queue or ring group instead. I don't need it to be done through the GUI because I know that is more difficult. But if it can be done through the extensions_custom.conf file I'll be more than happy.

Any help will be greatly appreciated.

Thanks!

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1 comment

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  Graham Hill March 23, 2018 14:10

  I have done this with S-Series systems, but it takes settings in both the PBX and in the phones. I use Yealink and Fanvil phones with the Yeastar, and with them, it's just a matter of inputting a 'Destinctive Ringtone' name at the bottom of the 'Edit Inbound Route' page ... e.g. Inbound1 ... (it can be anything you like). That distinctive tone seems to go through to the phone no matter how the DDI is routed (i.e. could be IVR, direct, ring group).

  Yealink phones have a 'Distinctive Ring Enable' feature on the 'Advanced' page of each 'Account' - that should be 'Enabled' of course - and then under 'Settings' / 'Ring'  - you can set that name against any of the 10 sections. e.g. in section 1 at the top, set the 'Internal Ringer Text' to our example 'Inbound1' above, and set the 'Internal Ringer File' to 'Ring5.wav' from the drop-down ... That way, when a call comes in using that inbound route it rings with the Ring5.wav tone set.

  Fanvils are a bit easier because you just need to navigate to the Phone Settings / Media Settings / Alert Info Ring Settings - page, and then just put that name [e.g. Inbound1] in the 'Value' field, and select the Ring Type [e.g. Type 8] from the pull-down at the right.

  I use this method to distinguish internal from external calls for my customers in my installations.