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Some features I would like to see on S- Series

Ralph

February 19, 2018 15:00

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These are not in an special order.

1. On the GUI, I would like to see more information on the concurrent calls screen.

That only shows that the system has calls.  I would like to see more information that will help me diagnose what is going on.

Call Ref,  Call Length, Originator, Current State, Time In State, Incoming Caller ID, Destination, Compression, Destination State, Destination Time in.

The ability to drop the call.

 

2. Ability to Turn Mobile Sim Ring on and off with a button.

3. Mobile Phone formatting if you log into the GUI over web browser.

4. Log in / Log out Key with BLF indication by group.

5.Last In First Out option on voicemail.  If I have 10 new messages I have to go through all  the messages to get to the last one.

6. Queue Button pickup. There are time I don't want to be in the queue but monitor the  group. If there are too many calls. I would set a threshold. I would like to see a button light and give me the ability to take those calls

 

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3 comments

• 0
  
  Ina Tang February 26, 2018 08:24

  Thanks for your feedbacks, Ralph.

  1. Add detail information of concurrent call and support drop call: 

  2. Turn on/off Mobile Sim: Do you mean provide a feature code so that user can put the code in a Phone's key?  User can press to key to turn on Sim Ring or turn off.

  3. Sorry that I am not getting this, could you please have a further explaination?

  4. Is it the key for queue members to log in and log out?

  5. good suggetion. I will keep follow up on this.

  6.I don't get it clearly, do you mind have a detailed description? You mean you wanna see button light to show if the call number have reach the threshold? Then also you can press to pickup calls even if you are not in the queue?

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  Ron Romano April 06, 2018 15:48

  Hi.  I work with Ralph.  To clarify the requests:

  1.It would be helpful to see the following info in PBX monitor:

  Current members of a Queue

  List of current calls with Caller ID and the extension in use both inbound and outbound

  List of the current number of calls in a queue

  2.  yes a code that can be placed under a button or used to call in from IVR to turn on or off sim ring feature.

  3. If i use my smart phone to log into my account on SPBX, the web formatting in not made for smartphone screen.  If GUI formatted for mobile, this would be a great feature for users who want to change setting and access account features from a smartphone.

  4. Yes

  6. For example *4 picks up a ring call of a member in a pickup group.  We would like a feature to put under a button so when a call is in queue we know it and we can use a button or code to answer next call in queue even though the extension is not logged into the group.

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  Daryl James June 08, 2018 06:46

  We would like to vote also for consideration of these feature requests, but particularly useful is Number 1. 

  Very important to troubleshoot and for very basic customer monitoring if we have the ability to see the following info in PBX monitor:

   - List of the current number of calls in a queue,

   - Which extension is currently a member of the queue (log in or out)

   - List of current calls with Caller ID and the extension in use both inbound and outbound