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Call Flow Control

Willem

February 18, 2018 16:06

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I would like to see a Call Flow Control future, like on most other PBX systems.

Call Flow Control lets you toggle where calls are sent based upon whether the toggle is set for Normal or Override mode. Think of this feature as an on and off switch. When on, callers would be sent to one destination, and when off, callers would be sent to a different destination.

For example, you might want to send callers to a ring group or queue while your business is open, and send callers to an IVR or voicemail after you leave for the day. Your business does not keep regular hours, so using the Time Condition function, which lets you set up automatic toggles, would not work since you come and go as you please.

 

 The Call Flow control toggle feature code starts normally with *28, followed by the Call Flow index code.

As a common usage example, you might create a Call Flow Control that is activated by dialing *280. When a system phone dials *280 (optionally protected with a PIN-code), the switch will toggle between green/off mode and red/on mode (BLF indication on the phone).

 

(we have the new Yeastar S50 VoIP PBX)

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5 comments

• 0
  
  Oscar Colka February 22, 2018 07:47

  Your description is similar to the feature on inboudroute page, see below screenshot:

  

  Check if this feature is what you need.

• 1
  
  Jonathan August 27, 2018 22:28

  Call flow control should be a separate module entirely, time conditions are ok with feature codes but it's different.

• -1
  
  Justin Rosetto September 16, 2022 12:13

  Why have a separate module when you can do everything you need in the inbound route?

  We are using the P-Series Cloud but it should be basically the same as the on-prem version.

  We are able to select a Custom time condition and leave the hours blank.  With the time being blank we are able to use the feature code as if it was the call flow control module you are referring to.

  Don't forget to add permissions under feature codes for an extension to be able to dial the feature code.

   

  

• 1
  
  Gavin James November 19, 2022 12:19

  Take a look at how FusionPBX has implemented this: Call Flows — FusionPBX Docs documentation
  
  An implementation in a similar fashion with the ability to provide custom prompts to confirm which mode has been activated would be great.

  I would suggest take it a step further and provide the ability to have call flows that have more than one destination. For example, in a business where after hours on call duties are distributed amongst a group of employees, at the end of day, the operator would dial a feature code to enable calls to flow to the employee who is on call for that night.
  
  In larger organisations, these on call staff may be servicing internal operations, meaning that an inbound route might never be used so you would want to make the call flow a destination that any user can call internally, as well as can be used as a destination for a route.

• 0
  
  Eric Jiang November 21, 2022 11:21

  Hi Gavin,

  Just like to have a dummy extension as an internal service number. The user can use the feature code to switch the mode, so the calls will be routed to the right destination. Thanks for the user case.