6

Queue Toggle and BLF status indication

Willem

February 18, 2018 15:39

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I would love to have a single feature code as a toggle for login/logout agents from a queue.

Like the standaard *45 on all most other PBX systems.

For example *45{extension}*{queue}. Including the BLF status indicator on the phone (hints).

 

The current two different codes {queue}* and {queue}** cost two buttons, and second they give no indication with the lamps, and work only on the used extension.

In our situation, i would also like to see the Queue status (login/logout) from other extensions with the feature code on BLF to overwatch the situation on the main phone.

All this we had on our previous system (non Yeastar), and miss this very much, special our colleagues who handling the phone calls.

(we have the new Yeastar S50 VoIP PBX)

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21 comments

• 3
  
  Ralph February 19, 2018 14:27

  I agree with this Poster this is a major drawback. Yet it seems like a simple request.

• 0
  
  Ina Tang February 26, 2018 08:32

  HI， Willem and Ralph,

  I see your request. S-Series does support it yet though, I do agree your suggestion. And I will work on it, hope I can bring you good news next time. Thanks for your feedback.

• 0
  
  Steven March 13, 2018 11:09

  +1

• 0
  
  Adrian April 17, 2018 08:58

  +1

• 0
  
  Ina Tang April 17, 2018 09:53

  Gotcha. Good news is this feature has been scheduled. Please give attention to our press release.  Once there has an exact release time, I will update here again

• 0
  
  Joao Pereira May 09, 2018 14:26

  Hello, is this feature available yet ?

• 0
  
  Ina Tang May 10, 2018 09:17

  On the way. 

• 0
  
  Willem June 09, 2018 14:17

  This feature was not available in the new firmware update 30.7.0.50 (May 17, 2018), a week later then your last message. Can you give any indication if this option will be available with the next update, and when we can expect a new update for the S-Series?

• 0
  
  Markus Mohr August 22, 2018 14:09

  +1 what is the state ?

  +1 for toggle call forwarding with blf status

• 0
  
  Stepanov September 13, 2018 08:29

  I use DND button to login in queue.

  DND ON - QUEUENUMBER**

  DND OFF - QUEUENUMBER*

• 0
  
  Jonathan September 13, 2018 11:19

  I assume you still need a BLF set for monitoring agent login/logout status in queue?

• 2
  
  Nico Kutschenreuter October 22, 2018 08:57

  Queue Status BLF Key

  Hello,

  unfortunately this feature is not working as expected. We need it in the following way:

  I can set a key (f.e.: *751000*6700) on a phone. When I press the key, I’m logged in and the LED is red. When I press the key again, I’m logged out and the LED is off. This key should be working on EVERY extension, so even the extension 1005 can log in / out the extension 1000 - and can see the status.

  Right now I need one key to log in / out (*756700) and another one (*751000*6700) to monitor the status. This is wasting lots of keys on the phone. And I cannot log in / out another extension. This is needed for example in call centers for the supervisor to log in / out agents AND monitor the status on ONE key.

  It would be nice, if you can improve this. On lots of other phone systems it is working as described above.

  Thank you.

• 0
  
  Benny February 27, 2019 08:24

  Hello

  the function is also very important to us.
  All we need is a button to log in/out of the queue, and at the same time it must be visible on the phones of the other employees that the user is available or not.

  Unfortunately, Stepanov's tip only works with 1 queue.

  It would be best if an employee logs out, the BLF LED goes off and he is logged out of the queue at the same time. (with us the employees are only registered in one queue at the same time)

  Employees are instructed to log off when they leave their seat.
  At the moment they press the DND button and the BLF LED on all other phones lights red.
  This is not nice, because you can't tell if the employee is on the phone or just not in place.
  In addition, if 5 employees are registered in the queue and press all DND, then they are "internally" not available but from outside you end up in the queue because the system does not know that none is available. Accordingly, the drop destination does not work.

  We would be very grateful for a solution, otherwise the system works really well. (Apart from a few incoming telephone calls, we still have problems, but that's another issue).

  
  @ Ina Tang
  Meanwhile it is 2019 and this function is not included in any firmware.

  
  I come from Germany and hope my English is understandable.

   

  Translated with www.DeepL.com/Translator

• 0
  
  Markus Mohr February 27, 2019 08:54

  in der neuesten firmware ist das feature drin

• 0
  
  Benny February 27, 2019 09:00

  uj, sehe gerade, dass gestern eine neue Firmware raus gekommen ist, welch ein Zufall...

  Teste ich heute oder morgen mal.

  Danke für den Hinweis.

• 0
  
  Ina Tang February 27, 2019 09:09

  It's been a long time since my last login.

  So,

  @Nico Kutschenreuter , thanks for your feedback and this message has been well passed to me from our supports as well, and good news is that this function has been improved.

  @Benny, thanks for your contacting us. I read your English and gocha. I think you are wanting the same information,lol.  

  Please see following part shown in PBX firmware:

  https://help.yeastar.com/en/s-series/topic/v30.10.0.51.html

  Optimized BLF feature of Queue: A queue agent can set a BLF key (*75｛queue_number｝) to achieve both Status Monitoring and Status Switching.

  Note: In the earlier version, a queue agent had to set two BLF keys. One BLF key (*75｛extension_number｝{queue_number}) for Status Monitoring and the other BLF key (*75｛queue_number｝) for Status Switching.

• 0
  
  Benny February 27, 2019 10:42

  #english#

  Unfortunately, this is not quite the desired feature or I misunderstand it.

  With us all employees have BLF keys of the other employees.
  So everyone can see if the other employee is on the phone or not and can pick up the call if necessary.

  The wish is that any employee presses the DND button (or another) and all others see that he is not available (BLF LED red, it would be much better if the BLF LED goes off). At the same time the DND has to be logged out in the queue for this employee.

   

  ###german###

  Leider ist das nicht ganz die gewünschte Funktion oder ich verstehe es falsch.

  Bei uns haben alle Mitarbeiter BLF Tasten der anderen Mitarbeiter.
  Jeder kann also sehen ob der andere telefoniert oder nicht und bei Bedarf das Gespräch ranholen.

  Der Wunsch ist, dass ein beliebiger Mitarbeiter die DND Taste drückt (oder eine andere) und alle anderen sehen, dass er nicht verfügbar ist (BLF LED rot, viel besser wäre es noch wenn die BLF LED aus geht). Gleichzeit muss mit dem DND auch der Logout in der Warteschlange für diesen Mitarbeiter vollzogen werden.

   

• 0
  
  Benny February 27, 2019 10:49

  #english#

  Or is it possible to log on/off the employee's sip account at the touch of a button?
  With this the LED is off in any case and the employee is not logged into the queue anymore.

  I found this function at least once to log out... but logging in again is too complicated for the employees, it can only work like the DND button.

   

  ###german###

  Oder ist es möglich per Tastendruck den Sip-Account des Mitarbeiters an/abzumelden?
  damit ist auf jeden Fall die LED aus und der Mitarbeiter ist doch dann bestimmt auch nicht mehr in der Warteschlange eingeloggt.

  Diese Funktion habe ich zumindest mal zum Abmelden gefunden... das wieder anmelden ist aber zu kompliziert für die Mitarbeiter, das kann nur wie die DND Taste funktionieren.

• 0
  
  Nico Kutschenreuter February 28, 2019 23:29

  Hi Benny, this are 2 complete different functions. If you need a solution to monitor the status of the employees, you have 2 possibilities:

  1) use LINKUS. There you can see the presence status of all system users.

  2) use QUEUEMETRICS LIVE. This is a complete callcenter solution where you can monitor nearly everything.

  ###german###

  Hi Benny,
  das sind 2 völlig unterschiedliche Funktionen. Du kannst den Status der Mitarbeiter aber 1) mit LINKUS oder 2) mi QUEUEMETRICS LIVE bestens überwachen.

  Bei QUEUEMETRICS LIVE siehst Du, wer in welcher Warteschlange eingeloggt ist. DND ist eigentlich tatsächlich nur als "bitte nicht stören" gedacht, damit lassen sich i.d.R. keine anderen Funktionen verknüpfen. Man kann dies in manchen Systemen mit Scripten lösen - das unterstützt Yeastar aber (noch) nicht.

• 0
  
  Nico Kutschenreuter February 28, 2019 23:32

  @Ina Tang: it is at least a step in the right direction :-) It is not complete the functionality we need - but at least I can log in / log out now on my OWN extension. Now it would be nice to improve this function to log in / log out the agent remotely from EVERY extension - AND see the status. That can't be complicated :-)

• 0
  
  Benny March 19, 2019 09:38

  Hello,

  I think we're misunderstanding.
  None of us needs to know which queue an employee is in.
  We just want to use the normal BLF functions incl. pickup (that works fine).
  In addition, we want to know if anyone is sitting in the seat.

  It was planned that everyone who leaves the seat has to log out on the phone.
  but this has to work with one keystroke.
  The goal was for all other employees to see if it makes sense to put a call through to the employee who left the place.
  The DND button was not so bad, because the BLF button lights up red for all others.
  Now of course you don't know whether the employee is on the phone or smoking a cigarette.

  The main problem is the queue.
  The smoker is still registered in the queue despite DND.
  If 2 people are registered in the queue and both are DND, then a caller does not notice that, it rings and rings and rings... (it is said that he is the first caller on the line)
  This means that it is never forwarded to the drop destination (another queue).

  I can only think of one practicable solution:

  I press a button and log off my SIP account from the phone (BLF on the other phones would be off, so the same behavior as disconnecting the power from the phone)
  So the dynamic queue client should be removed as well.

  The re-login should work exactly like this.

  
  Should I open a new topic for it, if I talk past the actual topic here?

   

  ###german###

  Hallo,

  ich glaube, wir missverstehen uns etwas.
  Keiner von uns muss wissen in welcher Warteschlange ein Mitarbeiter angemeldet ist.
  Wir möchten nur die normalen BLF Funktionen inkl. Pickup nutzen (das funktioniert wunderbar)
  Zusätzlich wollen wir wissen ob jemand am Platz sitzt.

  Es war geplant, dass jeder der den Platz verlässt sich am Telefon abmelden muss.
  das muss aber mit einem Tastendruck funktionieren.
  Das Ziel war, dass alle anderen Mitarbeiter sehen ob es einen Sinn macht ein Gespräch zu dem Mitarbeiter, welcher den Platz verlassen hat, durchzustellen.
  Da war die DND Taste nicht so schlecht, da bei allen anderen die BLF Taste rot leuchtet.
  Nun weiß man natürlich nicht ob der Mitarbeiter telefoniert oder eine rauchen ist.

  Das Hauptproblem dabei ist die Warteschlange.
  Der Raucher ist immer noch in der Warteschlange angemeldet trotz DND.
  Wenn 2 Leute in der Warteschlange angemeldet sind und und beide sind DND, dann bekommt ein Anrufer das nicht mit, es klingelt und klingelt und klingelt... (es wird gesagt dass er der erste Anrufer in der Leitung ist)
  Somit wird nie an das Abwurfziel (eine andere Warteschlange) weitergeleitet.

  Mir fällt hier nur eine praktikable Lösung ein:

  ich drücke eine Taste und ich melde meinen SIP-Account vom Telefon aus ab (BLF auf den anderen Telefonen wäre somit aus, also gleiches Verhalten wie den Strom vom Telefon trennen)
  Somit sollte der dynamische Warteschlangenclient ja auch entfernt sein

  Das wieder anmelden sollte genau so funktionieren.

  
  Soll ich dafür ein neues Thema aufmachen, falls ich hier am eigentlichen Thema vorbeirede?