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Yeastar S-Series - what exactly are "users"?

Dominik

February 16, 2018 10:05

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Hi,

we are unsure of how "Users" are count on the S-Series.
E.g. "Yeastar S20": Support 20 Users

What exactly does it mean:
20 different phone numbers (e.g. 100, 101, 102, 103....)?
20 different phones?
20 different people (e.g. Jim, Tom, Dave, Toni...)?

So if we have a company with 10 people, and everyone should have the "hotline" (e.g. 100) on its phone and also each one should have an individual number as well - so 10 individual numbers + 1 hotline number:
already 20 users, because every person has 2 numbers on its phone?
Or only 11 users yet, because of the numbers?
Or only 10 users - because of the phones?

Sorry, but this is totally confusing me - and I cannot find any simple answer to that?
Would be great to get an answer, which clarifies that!

best regards
Dominik

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1 comment

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  Larry Neblett February 17, 2018 14:45

  While I do not profess to have the definitive answer, I think I could argue that given the term "user" as used, the S-20, should for example, be able to support 20 extensions and the total number of allowable concurrent registrations (5) for those same 20, or 100 endpoint registrations.  As I tried to add 30 extensions in a bulk add, and it only allowed 20, I think this tends to support my notion. 

  I can be a "user" and have Linkus, my office phone, a phone at the house, and possibly a co-worker also registered to my account so that my assistant can pick-up my extension and screen calls for me. This alone is 4 endpoints for one "user" which if others in my organization have the same need, then I cannot imagine the limitation being to only 5 users.  

  This is just my opinion however.