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U100 disabled recording addon and addon page on GUI showing empty.

Hello support,

Again, I’m facing the issue with pbx u100 every couple of years (at the start of the new year) the PBX stop my access to the monitor user and disable the recording addon, Even the addon page in the GUI showing empty.

the last time it happened, the support requested me to access a pc throw teamviewer with local access to the pbx to access by SSH and requested me to send a photo of the label of the pbx that show serial and mac address of the device. 

kindly I need your help again to help me fix it back.

 

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