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Yastar series Cloud PBX

Good morning
I need your help I will try to explain as best as possible how to have a yastar s virtual telephone exchange working but we need to have some software that shows us unanswered calls and if possible when they are returned they can leave the system to make the work of operators easier. We are finding no way to do this, the linkus is limited and we cannot do this, can anyone help, thank you very much

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