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MyPBX SOHO not working and can't connect to web UI

egreising

November 08, 2016 01:22

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Hello. I have a MyPBX SOHO (S/N MA04V3011140179) which has been working without major issues for 5 years.

Suddenly, without any event that we can recall as the root cause, it stopped working and rejects connections from IP Phones and to the admin interface.

 

The four port LEDs are blinking in orange, and the power LED is blinking in green.

The reset button has no effect even when trying to go to factory settings.

 

Any idea on the issue and how to fix it?

 

Thank you in advance for your help.

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1 comment

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  Oscar Colka November 08, 2016 02:05

  Did you do any firmware update recently?

  Try press reset button for 20 seconds during SOHO power on and see if that would help or not. If that doesn't help, then some possible causes:

  1. The firmware was damaged, this can be fixed by re-flash the firmware using a console cable, this would a too complex and required deep understanding of Linux technology; Also besides a console cable, it required a console adapter from Yeastar factory. Try contact with Yeastar local distributor and see if they can help to re-flash the firmware using console cable.

  2. On board flash broken - this is hardware issue and required sending the device back to factory.