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Support Portal - No Reply

Marlon Owen Cruz

October 05, 2016 04:40

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Hi, 

I submitted a ticket three days ago but no reply still.

Ticket # is 201609949

Under "Marlon Owen Cruz"

Kindly check. I can be contacted via Skype: owenbraveheart

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2 comments

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  Oscar Colka October 06, 2016 03:28

  They are on China National day holiday from 1 October to 7 October, you might not get response in time. For urgent issue, I would suggest you to contact with the local supplier.

   

  By the way, I am not a staff of Yeastar. :)

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  Marlon Owen Cruz October 07, 2016 00:06

  Oh, thank you so much for that information Oscar. And sadly, Yeastar distributor here in the Philippines isn't trained to handle support. We configured our U100 & TG400 from ground up through self-study since they can't answer even the basic questions. That was a year ago, I am not sure if they learned the ropes now.