Is there any way to forward call to external number?
For example, when someone choose option 3 on IVR to transfer call to my mobile phone number
Date
Votes
4 comments
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Oscar Colka Emir,
I have an idea for this, see below:
We can route the IVR's key action to an extension and setup the extension always forwarding to a mobile phone number. Then when people choose the option key, the call will be forwarded to the mobile phone number.
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Emir Emir Hi Oscar,
Thank you for your replay,
but how can I setup always forward on extension forN412?
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Oscar Colka See below screenshot, I capture this from demo.yeastar.com -> N824, Not sure if it is same as N412, you can have a try:
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Emir Emir It is working thank you.
But this only work if I select Connect to extension on IVR. |
When I do this in Queues, and add extension with this option, it won`t dial external number??
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