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TG400 is Not Receiving the Dialed Mobile Number from Elastix Extensions

Aramis Salomon

May 01, 2016 16:59

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Hello and Thank you in advance for your quick support,

 

I have an Elastix 2.5.0-13 PBX and I am using a Yeastar TG400 gateway with 4 SIM cards installed. I have followed the “How to Connect Elasti to Yeastar TG” instructions to configure the proper connection between the two systems in order to make calls from IP to Mobile and Mobile to IP.

 

When I try to make a call to a gsm mobile phone from any Elastix extension, I can see Elastix is passing the call over the Outbound Route created to the TG400 trunk (I have reviewed the CDR Report on Elastix, I see the Destination field showing the dialed numbers and the Destination Channel showing the SIP Trunk created for the TG400). But I hear a tone (like waiting to dial the mobile number) and after a while the call drops.

 

When I am hearing the tone, if I redial the mobile number again, then the call is processed. It is like the TG400 is not receiving the mobile number to process the call, even when the CDR Report on Elastix is showing the dialed number is passed.

 

How you can help me on this issue?

 

Thank you in advanced for your quick help.

 

Regards,

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4 comments

• 0
  
  Oscar Colka May 03, 2016 05:25

  I think you should check what kind of VoIP trunk you are using to interconnect TG with Elastix, if you are using Account or SIP service provider, I think you don't need to dial again.

  Or maybe you can try setup the two stage dial to No and try again.

• 0
  
  Aramis Salomon May 10, 2016 00:01

  The VOIP trunk is a SIP trunk. 

  I have not found a way in Elastix to setup the two stage dial to No. 

  I just followed the information I found at Yeastar page to configue the TG400 in Elastix.

  Honestly, I'm lost here.

• 0
  
  Oscar Colka May 10, 2016 05:12

  The two stage dial is on the Yeastar TG, try and see if that help.

• 0
  
  Aramis Salomon May 10, 2016 15:29

  Hello Oscar,

  I just went into the TG400 under "Gateway\Routes Settings\IP to Mobile", edited the route in there, under "Incoming Calls Processing:" the third option "Two Stage Dial" set to "No".

  Now all the calls (IP to Mobile) are being processed directly without hearing the tone. 

  Thank you very much for your help with this configuration issue. 

  Regards.