Dial by name directory needs work.
It should work like this. "Please enter the first 3 digits of the person's last name". Then it plays the recording of the employees name and afterwards it say's "Is on extension XXXX, press 1 dial this party", After 1 seconds it plays the next person in line and plays the same message.
The dial by name is using first name and you have to write down the extension to get to the party. Many complaints.