Cannot hear audio for customized IVR

sujirou

June 07, 2016 09:57

None

I have uploaded a recorded audio file with the .WAV extension for our customized IVR but I cannot hear the audio once initiated. My file was only 849KB. Can you tell me what did I miss?

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3 comments

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Oscar Colka June 07, 2016 10:06

Sujirou, see if this article would be helpful:

https://support.yeastar.com/hc/en-us/articles/217452687

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sujirou June 08, 2016 02:59

Hi Oscar. Thank you for your response. I be checking this link up as soon as possible. Thanks! :-)

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Markus Mohr June 13, 2016 14:38

I have had many Problems with customized Audio Files. The MyPBX often says often:

file.c: Unable to open /var/spool/asterisk/voicemail/default/300/unavail (format 0x8 (alaw)): No such file or directory

Now i go with the Free Version of WavePad and save the Files always as *.gsm.
In my case it doesn't work as wav file.. I tested all gsm. alaw and pcm.

Greets

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