Silence after hold position announce

Kealanm1

May 18, 2016 07:02

None

Hello,

Any advice here would be great, after the hold position is announced for callers in the Q the hold music stops for about 40 seconds. Any ideas on this one customers are thinking the line has been disconnected.

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3 comments

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Oscar Colka May 19, 2016 06:38

Hello Kealanm,

We don't have the same issue in our office with below configuration, firmware version 14.19.0.48, could you please post your firmware version and the settings of your call queue?

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Kealanm1 May 19, 2016 08:46

Hi Oscar,

I am running the second to latest firmware xxxx.47 - but after reading the patch notes there was no mention of fixes for similar issues so I have not yet moved up. Below is my setup, its a bit odd looking as I am using external software to control agent logon and a few other variables.

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Alexandre Tremblay January 09, 2017 18:50

I got the same issue on S-100.. Any idea?

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