Unified Communications
Our customers constantly request the following reports.
Transferred calls report
Missed/Abandoned calls - called back,(which missed calls called back)
IVR Dials report
Please include the development of these reports in your development plans.
Date
Votes
1 comment
-
Nolto Call centre customers want to see if the numbers in the missed call report have been called back.
A number that appears in the missed call report may have been called back later by an available agent, or the caller may have re-called later. In this case, a corresponding flag should be in the Missed Call Report. Otherwise, call centre agents call the number they see in the "missed call report" again. Since the same people are called again, it disturbs the callers.
Please sign in to leave a comment.