Unified Communications
Please add a feature that can be activated in Ring Groups, which keeps the "missed calls" lists of that Group in sync.
Use case:
Alice, Bob, and Carol work in the Sales Department of "Awesome Corp". A Ring Group "Sales" has been created, which contains their extensions 10, 11, 12. When customers call the Sales department, all these extensions ring because it does not matter who picks up the call: as long as one of them does, the customer is happy.
Today, Carol has a doctors appointment and will only come into the office in the afternoon. Alice and Bob just returned from their lunch break and see that the "missed call" lights on all 3 of their phones is blinking. The reason: 2 customers tried to call during the lunch break.
Let's continue that story in 2 ways: first with the current behavior, and second with the proposed behavior:
Current behavior:
Alice opens the "missed calls" list on her phone and calls the first customer back. She then deletes the entry of that caller. Bob does the same with the second customer.
But they still have the missed call of the other in their phone. So Alice also has to delete the missed call from the customer Bob just called back, and Bob has to delete the missed call from the customer Alice just called back.
After they have done that, Alice's and Carol's phones are still blinking.
Alice's phone is still blinking because someone called her extension directly. Bob and Carol can't see that on their phones because that call was directly to Alice and not to the Sales Ring Group. So Alice calls that person back and deletes the missed call record from her phone. Now Alice's phone stops blinking, too.
Then Alice and Bob leave the building to meet a client.
During that time, Carol comes back from her doctors appointment and sees her phone blinking. She opens the missed calls list and sees 2 missed calls: the 2 calls from the 2 customers Alice and Bob have already called back. But her phone does not tell her that these calls were already returned. So Carol calls them back, confuses these customers, and make her company look bad in the eyes of the customers.
Proposed behavior:
Alice opens the "missed calls" list on her phone and calls the first customer back. She then deletes the entry of that caller. Bob does the same with the second customer.
Once they have done that, Bob's and Carol's phones stop blinking because their "missed calls" list is empty. When Alice deleted the first call record, it got deleted from all phones belonging to the Sales ring group. And when Bob did the same for the second call record, this, too, got deleted from all 3 phones.
Alice's phone is still blinking because someone called her extension directly. Bob and Carol can't see that on their phones because that call was directly to Alice and not to the Sales Ring Group. So Alice calls that person back and deletes the missed call record from her phone. Now, Alice's phone stops blinking as well.
Then Alice and Bob leave the building to meet a client.
During that time, Carol comes back from her doctors appointment. Since her phone does not blink, she just continues with her work, does not confuse any customers, and does not make her company look bad for calling a customer who has already been called back.
