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S20 | IVR option Invalid

Razvan Constantin

January 29, 2023 23:13

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Hello,

Trying to setup a simple IVR where the caller has to press some keys.
Valid keys setup are 1 to 4.
The bottom option "Invalid" is setup to play a custom prompt with a short audio saying "Invalid option"
The problem is: I press number 5, an invalid option and the IVR repeats the custom prompt "Invalid Option" 3 times, the ammount set in "Prompt repeat count" instead of only once and never goes back to to the original IVR audio prompt.

Am I doing something wrong or is this a bug?

 

Thank you.

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2 comments

• 0
  
  Eric Jiang February 01, 2023 07:45

  Hi Razvan,

  When you trigger the key press event you will not go back to main IVR again.

• 0
  
  Razvan Constantin February 01, 2023 09:51

  Hi Eric,

   

  Even if the keypress is invalid?
  If so, any clue what the "Invalid Option" combined with "Custom prompt"  is for then?