Hello,
We have no audio issue similar to the one described here:
There is no stability with Linkus whether we are calling from Linkus to Linkus (internal), Linkus to external (outbound) or external to Linkus (Inbound). Sometimes no audio at all and sometimes the audio comes when we press hold then resume. Please help.
Regards
This bug has been confirmed, we have found the reason and will release a new version around the middle of January, 2021. We can provide Beta version(iOs version ready for testing) for you to test if you would like.
Thanks for the confirmation. Yes I would like to try the beta version for iOS and I would appreciate if you have android as well.
Regards
Try this: https://testflight.apple.com/join/1PZyjG8G
The bug we found is in below scnario:
1. Make calls from Linkus to whatever number(internal or external);
2. Hangup the call on the Linkus and make new calls as soon as hangup;
3. The no audio issue would happen randomly;
4. When the problem happen, press the hold and resume the call will fix the problem;
Your problem looks very similar to the bug we confirmed.
Do you have any update for android?
Can you provide me with another beta version for iOS so that we can test calls from iPhone to iPhone?
The previous post looks like a problem with RTP port mapping...
The guy doesn't have port range mapping for PBX. Did you check the port mapping on your router?
Also the official remedy you might refer to.
Dear Yeastar Support Team,
https://support.yeastar.com/hc/en-us/community/posts/1500000051701/comments/1500000057842
This bug has been confirmed, we have found the reason and will release a new version around the middle of January, 2021. We can provide Beta version(iOS version ready for testing) for you to test if you would like.
We are waiting for the new version you promised to release by the middle of January. I have already tested your iOS beta and the bug was resolved. We hope to get the new version for android as well. Please update us ASAP.
Regards
We have the same issue on a S100. Please hurry up on the update.
Best regards.
We have just released a new version(3.6.8) for iOs today (Jan 18, 2021), please try upgrade and check if this version fixed your issue.
Also, we have released a new version(3.6.9) for Android, but we didn't see the same issue on Android, please see the released note for the detail what has been improved.
For Android, if you have the same problem, please describe the detail steps how to replicate this issue.
Dear Yeastar Support Team,
Thanks for your kind reply.
We have just upgraded from the iOS beta version that you shared (3.6.8) to the official version in App Store (3.6.8). We tried inbound and outbound calls but unfortunately audio problem exists. We have installed the beta version again and the audio problem is gone. Please help.
Regards
Hi Wal, pls report the issue to email helpdesk@yeastar.com with your post URL: https://support.yeastar.com/hc/en-us/community/posts/1500000051701-Linkus-No-Audio-Yeastar-S100-?page=1
And we would follow up.
Thanks Pixy for your reply. Email was sent, I look forward to hearing from you the soonest.
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Hello we have an identical problem with one of our customers.
randomly they don't have audio with the linkus app.
oddly, I have other clients who don't have any concerns.
In addition in the latest version of linkus 2.4.8, we are missing some info see image
when i do tests with this client, does it work well with my linkus? But we have seen the problem with them by taking control of users' PCs
Wal Even 's problem has been fixed. It's not a app version issue. His NAT environment is a little bit complex. Finally we fix it by using LCS to overcome the NAT traversal issue. LCS is also secure than open SIP ports. See its advantage: https://support.yeastar.com/hc/en-us/articles/360012608753--Advantages-on-LCS