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Queue Linear only ringing first phone

Hermann

January 12, 2023 15:14

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Hi, Can anybody help me please? 

I have an S50 with a Queue on the default number, with 3 static agents defined. When somebody calls in and the first agent does not answer the phone, the other two phones don't ring 

I chose Linear in the Queue Type - should this not be the right one?

 

Thanks 

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  Hermann January 13, 2023 08:10

  Hi, sorry I found out what i did wrong... seems when wrap up time is too long and 

  retry time is too long, it will never get to ringing the second phone.   Problem solved when i turned the retry time down to 5 seconds and the wrap up time down to 0. 

   

  Thanks