I have our S100 setup to play the Busy Line Prompt when the trunk is being used on a call.
PBX --> Voice Prompts --> Prompt Preference --> Busy Line Prompt
However the prompt is not played when the line is busy. The caller instead hears the line ringing 6 times then the line hangs up.
Has anyone had a similar issue? Or know what settings to look for to troubleshoot.
Any guidance would be appreciated.
This setting works when an internal extension make outbound call via sip trunk, and the sip trunk provider response 486 busy the caller will hear the busy prompt.
Good day,
We have the same issue at a client. Client is using their own prompts when transferring between extensions, prompt plays, but when an extension is busy it plays the ringtone. Is there a way to setup the playing of the prompt when the call is waiting and not the ringtone.
Any feedback would be highly appreciated.
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