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(CALL REPORT) CALLERD ID OF MISSED AND ABANDONED CALLS

Assistenza NetMaking

November 16, 2022 09:04

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Hello,

every customer always and only asks us for one thing. Have a report of missed and abandoned calls in the queue, but displaying the number that called.
Currently this is not possible, except by going through the CDR, which is an incomprehensible tool to provide to the customer.
The only solution currently is to set up a queue manager and send abandoned calls to them, but customers ask me for a usable report.
Is it possible to implement this function?
It would be useful to develop it together with the previous community ideas "Operator panel improvements"
Every customer asks us for this feature
Thank you

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6 comments

• 0
  
  Eric Jiang November 21, 2022 12:05

  Next version will have the missed call and abandoned call report. The firmware will be released next month.

• 3
  
  Jure Lotrič December 14, 2022 09:44

  Hi Eric,

  It would be great if agent's could see the missed and abandoned calls in web gui real time for queue.

  Will this bi implemented also?

• 1
  
  Arturo Garabaya Ares January 05, 2023 09:03

  This is a relevant issue. Agents should be able to quickly find and return abandoned or missed calls once they are free. Having those calls marked as "dealt with" would be very useful too. As a suggestion, on the queue panel, clicking on "Abandoned Calls" and "Missed Calls" could bring out a list of those calls.

• 0
  
  Eric Jiang January 10, 2023 03:01

  Arturo Garabaya Ares

  That is also in the plan.

• 0
  
  Assistenza NetMaking January 10, 2023 07:40

  Yes Arturo, this feature it would be a must for call center operation

• 1
  
  Horia February 04, 2023 06:59

  Hi Eric, do you have an estimate date for releasing the  firmware with the abovementioned features ? I agree with Arturo, that this  are essential   functions for a  customer support department .