It would be great to be able to set the caller name of an incoming call via API. This would allow a developer to lookup the caller's name (or other information) for the operater to have on hand when they answer the call.
- Websocket API is used to detect an incoming call.
- Custom development looks up CRM system for information on caller
- Custom development places API call to update active calls display name with information from CRM, such as if the caller has open tickets, or has an active or expired subscription.