Limit & reserve SIP trunk channels for Queue & Call Center
e.g: 20 channels available at one SIP trunk
Customer would like to have 10 channels limited and reserved only for queue & Call Center, the others 10 channels available for normal extensions
On the 11th incoming call queue, possibility to have busy tone or CFNR to IVR, extension, Voicemail, etc.
Could be Max calls/agent(%).
Define how many calls per agent may be in the waiting queue until busy or CNFR is signaled – in percent.
For example if 2 agents in queue and the number of 150 is configured, the waiting queue is busy or CFRN when there are 3 call in the queue.