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Queue Call forwarding

Hen Buena's

December 25, 2017 16:11

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I am configuring call queuing. All phone will ring randomly and it will ring into a mobile and then answer the call. But the problem if there another coming call the mobile will not ring anymore but the phone are ringing. Any advice, please?

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  Oscar Colka December 27, 2017 12:53

  How many trunks do you have?
  As per your description, when the first call comes in, it will take one trunk, then forward to mobile phone it will take another trunk.
  If comes in the second call, it will take one more trunk, if you would like the call can be routed to mobile phone, it need another trunk.
  So for two incoming calls be forwarded to mobile, you would need to have 4 available trunks.