When a incoming call comes into a ring group and answered by one caller the rest of the phones display missed call for the incoming call even though it has been answered
Date
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10 comments
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Oscar Colka Which version of Yeatar PBX are you using and having this issue?
Which brand of IP phone you are using?
What kind of ring strategy you have configured for the ringgroup?
I tested this with Yeatar Cloud PBX and a Yealink T27P phone, and the IP phone didn't show a missed call when the call has been answered by other extension in the group(The ring strategy is ring all).
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Jeff Auerbach We are having the same problem. System is a Yeastar S50 and the phones are Yealink T27G
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Jeff Auerbach I forgot to mention the call strategy - Inbound call comes in on FXO port, answered by IVR and immediately rings the ring group. Extension 1001 usually answers all calls. The other extensions show missed calls.
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Chad Hi Jeff,
Did you ever solve this Ring Group missed call problem?
Thanks.
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Marco Tesch we also have this problem on our Snom phones. Were you able to solve the problem?
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Michael Rautenbach I have Grandstream 1620's ...Same problem. Saying this I am not sure it is a fault but a design flaw. If an extension rings normally and there is no reply, it is a missed call. If 3 extensions ring together, and none are answered, it is a missed call on all 3. If however the call in answered by 1 ext, then by design the other 2 are (unanswered) missed calls. Maybe the logic has to change if the call was to a ring group. What would the CDR record display if none of the 3 calls in the group answered?
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Walter De Stefano Same problem, S412 with last firmware, Snom D710 IP phones and when a call is answered by an extension on a ring group (ringing simultaneously), all other phones show this call as a missed call. This is not good if company has to recall missed calls that wasn't really missed. It generates a lot of confusion.
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James Kline Anyone get this fixed? Call comes in to a ring group and everyone who did not answer has a missed call.....
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James Kline sorry..I have a S412 on the latest firmware....
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Roy Wong Is there any configuration option for this at all? I'm also coming from FreePBX and I don't see such an option on Yeastar so far.
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