Hi ,
We connect neogate TA-1610 to our switchvox ( Digium ) , but problem the caller ID showing ( Unknown ) , when we checked with Digium they told ( The provider at 10.1.xxx.xxx is sending the caller ID as UNKNOWN to the Switchvox. I have included an attachment to this email of the INVITE packet coming from that provider where you can see the UNKNOWN as the FROM ) .
So , please help us .
Step 1, Connect an analog phone to the PSTN line and make a call in to check if the caller ID function of the PSTN has been enabled or not;
If you couldn't get calle ID display on the analog phone, it would probably caused by the caller ID function has not enabled on the PSTN line, you need to call to the PSTN provider and ask them to enable;
Step 2, Try change the caller ID settings combination on the Yeatar TA1610 and see if that help;
Step 3, If above steps doesn't help, follow below to get some monitor logs
Login web GUI of TA1610;
Go to Status -> Reports -> Port Monitor
Click start, make an incoming call, hangup the call, make another incoming call the nhangup the call. Click Stop
Download the logs and post it here.
Here is an article, which is suitable for Yeastar MyPBX series(not for gateway), you can take for reference:
https://support.yeastar.com/hc/en-us/articles/217490397-Why-There-is-No-Caller-ID
Hi ,
I downloaded , but how I can attachment file .
Thanks
Try using www.sendspace.com and get a download link for your log file and post the link here.
Dear ,
Please , find the attachment link to download Port Monitoring Test .
Thanx ,
Hi ,
Caller From PSTN its working , But I am not understanding this one ( please try change the ‘caller id signaling’ and ‘Caller ID start’ on the analog trunk page ) , I have to change from Yeastar Gateway .
Khaled,
The caller ID signalling is sent from the PSTN trunk provider to Yeastar TA1610. Yeastar TA1610 need to resolve caller ID using the raw signalling data according to the settings you configured on the device. The device can not detech which kind of signalling was used for the PSTN line that is why you need to configure the signalling.
It is like whether your email enable SSL or not. If the email server required enable SSL, you will need to enable SSL on your email client.
Hi,
I have issue on caller id is unknown.
https://drive.google.com/drive/folders/1L8AQspfpVA35EWrvIsHGK-dGu6hLrYnM?usp=sharing
Thanks,
i try to change the caller id signaling from bell to dtmf same issue - unknown caller id
Algène, did you resolve your problem ?
Dear Team Please Urjent Support How Can I Enable My Caller ID Hope You Will Assist Soon
dear waiting for the replay below ling for new attached
https://drive.google.com/file/d/1ZSi0Awe62AT7PfNqXr0HoDUGEvx7TWYk/view?usp=sharing
Unified Communications
