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N412 "Max voip extension list"

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Hi to all,
i have installed a N412 pbx, i have created a voip extension for a system phone, everithing was working.

The user now call me and tell that the system phone can't connent.

I have checked and under voip extension the is no more extension, if i click on add extension the sistem tell me "Max voip extension list" in red

Tnx

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