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call forward with internal ID

Alberto Acosta

September 03, 2017 16:26

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7 comments

• 0
  
  Oscar Colka September 04, 2017 12:10

  Hello Alberto,

  Do you configure an IVR for the S100? If not, I think you can try setup several IVRs and Distinctive caller ID to support distinguish which company the caller is calling for.

  

  

   

  

  Setup same settings for IVR - CompanyB and IVR - CompanyC
  
  

  So with above settings, when there is incoming call, the call will be answered by IVR first, then people can press 1 for companyA, when people press 1, extension 1000 rings, extension 1000 will be able to see both the caller ID and CompanyA displayed on the phone screen. 

• 0
  
  Oscar Colka September 04, 2017 12:12

  Another solution is, you can choose an IP phone which support for register three accounts, and use account 1 for ComapnyA; Account 2 for CompanyA; Account 3 for CompanyC.

  With this solution, when account 1 rings, then it is for Company A.

  And so on...

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  Alberto Acosta September 04, 2017 14:35

  Thanks for your speedy response Oscar,

  I will give you more details so you have the big picture.

  - Same floor, 30 small office spaces (2 or 3 people working), sharing same receptionist

  - Each office is a different company so we have 30 different companies

  - Each office has its own external number (DID) for example 309 2001

  - We would like the call to flow like this: Office A (furniture 101) received a call thought its own private DID, after 3 rings if no one picks the call it should forward the call to the receptionist. So the receptionist picks the call as of the company. The receptionist should answer like this "Furniture 101, good morning"

  I was able to configure the call forwarding but from the receptionist phone I dont know how to tell from what company the call bellows. As when the call is forwarded  the phone`s screen shows only the phone number that originates the call.

  Thoughts.

   

  Thanks

   

   

   

• 0
  
  Oscar Colka September 05, 2017 03:45

  OK, according to your description, I think you can use distinctive caller ID together with ring group:

  1. Enable distinctive caller ID;

  2. Setup a ring group for each company;

  3. Route the incoming call(according to each company's DID) to each ring group 

  See below screenshots:

  

  See below for the photo I took when I test this(Call from 1003 to RingGroup 6201):
  
  

  

   

• 0
  
  Alberto Acosta September 06, 2017 19:45

  Thanks Oscar this solution works perfectly.

   

   

• 0
  
  Oscar Colka September 08, 2017 08:19

  Happy to know this solution works.  : )

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  Paulo Junior March 27, 2019 16:52

  Oscar, I did this in my setup, but in my  case the attendant will use Linkus to answer the call and the Ring Group name is not showing, this is an issue in application??

   

  Thanks