Unified Communications
l have problame mypbx U100 IVR can not keypress events from mobile phone
this is setting IVR me:
Date
Votes
29 comments
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Oscar Colka Check below:
Route the call to an extension on MyPBX U100, answer the incoming call, press keys on your mobile phone and check if you can hear the DTMF tones.
If you can't hear the tones, then a possible reason is the DTMF tones were not sent from the mobile phone provider or not detected correctly on the TG800.
In some countries, the DTMF tones detection on the SIM card is disable by default, you will need to call the mobile phone provider to enable it.
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Tomi Perdana Putra DTMF tones I can hear.
Timeout and Invalid can ran. about key 0-9, # and * not effect
Do you know? -
Tomi Perdana Putra this is example:
https://drive.google.com/file/d/0B89-2tO1ftCpVFhRMUg3aDNkMlE/view
Nothing happens when affectionate press key 1 and 2 but timeout and invalid can.
Supposedly when press 1 connect to extension 4001 and press 2 to extension 4002 it has no effect at all
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Oscar Colka Tomi,
Follow below steps to get some logs for troubleshooting this issue:
1. Login web GUI of TG800, go to Status -> Reports -> System Logs -> Packet Capture Tool, Click Start
2. Login web GUI of MyPBX U100, go to Reports -> System logs -> Packet Capture Tool, Click Start
3. Make an incoming call to the IVR, press DTMF 123456, Hangup the call.
4. Click Stop on both TG800 and U100's packet capture tool;
5. Download the logs and post them here.
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Tomi Perdana Putra He i understand to which email i will send it?
pleace Send email address -
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Tomi Perdana Putra I already posted at https://wetransfer.com/
pleace check problame -
Oscar Colka Tomi, after you finish upload the logs, you will get a download link, please post the download link so that I can download and check the logs
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Tomi Perdana Putra this is link
https://we.tl/sAV4a9zvx8 -
Oscar Colka Tomi, I had downloaded and checked the logs you captured on the U100, but there is not (DTMF)key tone found in the logs, this means the DTMF were not sent from the TG800 to the U100.
Please go to web GUI of TG800, enable Debug log
Call to U100 again to make the issue happen again. After that, provide a download link for the Debug logs and the latest normal logs of TG800.
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Tomi Perdana Putra ok it is
linkhttps://we.tl/ZiCAdEUuT3What is next?
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Oscar Colka Tomi,
I saw you upload a U100 logs, can you send the logs for TG800?
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Oscar Colka Tomi,
I need the debug logs, Did you follow below steps:
Please go to web GUI of TG800, enable Debug log
Call to U100 again to make the issue happen again. After that, provide a download link for the Debug logs and the latest normal logs of TG800.
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Tomi Perdana Putra yep
this is link log TG800 enable debug log -
Oscar Colka Tomi, is it possible for me to connect to your side and check this issue for you? If yes, please install teamviewer on your computer and send me the teamviewer ID and password to my email address oscar.colka@gmail.com
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Tomi Perdana Putra ok thank.
I'm ready for teamviewer
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Oscar Colka After checking the dahdi_monitor raw files and analyse the signalling waveform, the probably reason of this issue is the mobile provider didn't send the DTMF tones to TG800, that means the key press event didn't send to TG800 and U100, that is why you press keys but U100 does not response.
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Tomi Perdana Putra My sim card problem that no DTMF I have changed with my DTMF personal card and I test again. The result remains the same. Still can not connect.
can you help me? -
Oscar Colka Tomi, I believe this can not be fixed by changing a new SIM card, this is caused by SIM card provider(the mobile carrier) didn't send the DTMF to TG800. My suggestion:
1. Check with your current carrier/telecom and see if it is possible to send DTMF tones to TG800;
2. Try change another SIM card provider/telecom/mobile carrier and check if that helps.
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Tomi Perdana Putra I have to change with another card the result remains the same. Tone I can hear. But when press 0-9 it does not happen. Timeout and invalid can be detected.
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Tomi Perdana Putra Ok already IVR and DTMF thank you very much for your help. :)
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Oscar Colka Tomi, What did you do to fix this issue?
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Tomi Perdana Putra I changed my sim card. Sim card that used to use telkomsel. I replace it with XL sim card.
I have another question.
Whether in yeastar can connect 2 ip with 1 sim card.? -
Lea L. Hi. What if he changed the DTMF configuration to INBAND? Sorry for my intervention, but I have the doubt.
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Oscar Colka Yes, if TG800 can receive the DTMF tones from the carrier, then change the DTMF to INBAND might help.
The DTMF settings like INBAND, RFC2833, SIP INFO are specially for SIP but not related to GSM.
In this case, the problem is that there is not DTMF tones received at the TG800, so changed the DTMF settings would not help.
But anyway, Tomi, you can test and see if that help.
@Tomi, could you please give me more detail regarding your question
“Whether in yeastar can connect 2 ip with 1 sim card.?”
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Tomi Perdana Putra hi all
can you help me
Do you know how to connect between yeastar TA810 with asterisk? -
Oscar Colka Check if below article help:
https://support.yeastar.com/hc/en-us/articles/218283087-How-to-Connect-Elastix-to-TA-FXO-Gateway
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