5

voicemail with only announcement

Adrian

June 28, 2017 06:49

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Many of our customers want a voicemail without recording function. Now this can only be solved by the IVR. Since the customer can not change the announcement by telephone.

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8 comments

• 0
  
  Carlo van Dongen June 28, 2017 06:54

  +1 this is a great option

• 0
  
  Alexandre Tremblay June 29, 2017 17:10

  Hi Adrian, I have the same demand from my customer. I made this configuration in extensions_support.conf to do that in PBX S-Series.

  [ivr_30]
  exten = 30,1,Set(CALLERID(name)=30(01_XXX_ANSW_404))
  exten = 30,n,Set(TIMEOUT(digit)=3)
  exten = 30,n,Background(/ysdisk/ysapps/pbxcenter/var/spool/asterisk/voicemail/default/404/unavail)
  exten = 30,n,WaitExten(3)
  exten = 30,n,Background(/ysdisk/ysapps/pbxcenter/var/spool/asterisk/voicemail/default/404/unavail)
  exten = 30,n,WaitExten(3)
  exten = 30,n,Background(/ysdisk/ysapps/pbxcenter/var/spool/asterisk/voicemail/default/404/unavail)
  exten = 30,n,WaitExten(3)
  exten = 30,n,Goto(t,1)
  exten = *,1,Goto(ivrs,11,1)
  exten = t,1,Goto(always-Hangup,h,1)
  exten = unknown,1,NoOp(No Action)
  exten = fax,1,Goto(inrouter_${INROUTERNAME}_fax_detect,fax,1)

   

  If it can help you.

  +1 for the option

• 1
  
  Roland April 09, 2018 14:43

  This is exactly what many of my customers are looking for. Would be great to have this option.

   

  +1

• 1
  
  Rasmus Sennewald January 11, 2020 21:24

  can't believe S-Series is not having that function! why? 

  fortunately my router has a virtual-voicemail-machine integrated, which can do that 1$ function voicemail / announcement only. otherwise I would be screwed. 

   

  big +1 for that function. 

• 0
  
  Walter De Stefano August 31, 2022 08:50

  I’m having same problem, it would be very useful to leave just an announcement without giving the possibility to the caller to leave a message. I have this request specially with older users that can manage a voicemail from the phone but don’t want to use web interface to change an IVR message. Let us know if this feature can have a possibility to be done, thanks.

• 0
  
  Ger Healy January 12, 2023 18:41

  An announce only mailbox is a really needed feature and has been for a long time.

  I would agree with Walter De Stefano, older users are not comfortable with changing IVR prompts, as are many younger users.

  Simplicity for everyday use is what is needed

• 0
  
  Eric Jiang January 13, 2023 02:46

  Hi Ger Healy,

  Does it work for you?

  The no answer destination is to play a prompt and hangup instead of the voicemail.

  

• 0
  
  ARJ September 05, 2023 09:20

  Hello Eric Jiang,

  I can't find this call forwarding option (on my S20), could you give us the complete path to find it.

  Regards

  Alexandre