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Queue Position

Alexandre Tremblay

April 10, 2017 19:17

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Hi everyone!

 

Scenario; If Caller Position is enable, and a agent answer the call during the caller hear his hold position, the agent not hear anything. The agent was able to talk with the caller after the hold position. During the hold position message that the caller hear, the agent have a blank.

Do you know a way to cut the hold position message or a alternative to connect the caller to the agent if he take the call at once?

 

Thanks

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1 comment

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  Oscar Colka April 17, 2017 10:01

  Alexsandret,

  I tried this and did experience the same issue. I think this is how asterisk deal with the queue and the hold position message.