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no external calls possible.

Michael Kauer

July 13, 2017 17:17

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Hello,

I configured a minimal system:
- 1 trunk (Sipgate) with single no. inbound (49prefixnumber)
- 1 extension with according to this trunk
- 1 outgoing rule: "0." with "0" to remove and nothing to add.

I recieve calls on that no. ... (so far so fine).
But when I try to call anyone, there is a voice telling me "please dial extension number or call 0 for operator". I can't get rid of that. Just want to do an external call.
I tried: "0number" and "00number". When I take the bone there is normal "call possible" or "line" tone. But after dialing the voice comes. Anyway.

What the hell do I have to configure to place calls? There is no configuration at sipgate site. It has to be done in PBX.
Please be so kind and help me. After 24h of struggling I am out.

Ports 5004, 5060, 3478 are beeing forwarded.

If you need more information, please answere. I am waiting online four your advice.

Best regards,
Michael.

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2 comments

• 0
  
  Oscar Colka July 14, 2017 01:23

   

  Michael,

  Which product are you trying to configure?

  Sounds like there is a loop and your outgoing calls were route back to the PBX. 

  Try below:

  Step 1, Remove all the incoming routes and setup only the outgoing calls.

  If Step 1 doesn't work, try Step 2

  Step 2, Remove all the SIP trunks and reconfigure, if you have multiple SIP trunk, just keep 1 for testing. Then setup the outbound route and see if this help.

• 0
  
  Michael Kauer July 14, 2017 08:19

  Hello Oscar,

  I forgot to mention that I own a N412 PBX.

  I will try your tips, thank you.