I have an S20 configured.
The Queue is set up that all the phones have to ring on an incomming call.
This works fine for a few hours.
After a few hours a single Phone rings. This is random.
When i restore a backup from our settings everything works fine. After a few hours we have the same issue.
Does anybody have a solution?
Gert, I didn't experience such an issue before, I would suggest you to create a ticket for this issue so that Yeastar Support Team and follow and check this issue for you.
What is the firmware version of S20? How many phones are online in the Queue? What kind of phones do you use? Do you use SIP trunk? The calls are incoming from SIP trunks? The Yeastar Support Team may ask you these kinds of questions, please provide as more detail as you can so they can fixed your issues as soon as they can.
Oscar, Thanks for answering.
Firmware 30.3.0.17
5 Phones Yealink T23P
All phones use Sip Trunk
When i turned off AMI service everything worked fine for 3 days and 22hours.
We now have the same problem with AMI off.
I tested with the phones and constated that only the last Phone used rings.
If you call out with one Phone and afterwards somebody calls in, only the last used Phone rings.
I tested this with all 5 phones with the same result.
Is AutoCLIP turned on in Call Control ??
Hi Mark,
The problem is solved. AutoCLIP was turned on and caused the problem.
With AutoCLIP turned off evertything works fine.
Gert, I am trying to understand why the AUTO-CLIP caused the problem.
Let's say people A call in to the S20 and only one extension rings. I would like to know if there was any agent call out to A, if yes, then we can understand that it is the AUTO-CLIP record the number A in the S20 and when A call back, S20 route the call directly to the agent who made the call out.
This sounds like the AUTO-CLIP works and the phone routed to specific extension but not ring the queue?
Hello Oscar,
An agent called out and the S20 routed back to the agent.
The AUTO-CLIP works. We didn't think about it that it was turned on.
Afterwords it was logic.
When we restored the S20 the memory was empty. After 20 minutes (and several calls) the 'problem' started. The AUTO-CLIP kept record of the calls and the queue didn't ring anymore.
